The wheelchair is one of the most commonly used assistive technologies for enabling personal mobility and is an essential tool that supports empowerment, dignity and overall well being of an individual. An appropriate mobility solution provides opportunities for wheelchair users to be independent and access healthcare, education, employment options and become active members of the community.

The World Health Organization (WHO) estimates that more than 70 million people need a wheelchair and only 5–15% have access to one. The importance of mobility is reflected in the CRPD (Article 20), which advocates for “effective measures to ensure personal mobility with the greatest possible independence for persons with disabilities”. To ensure effective personal mobility, wheelchair users need a wheelchair that matches their physical, functional, lifestyle and environmental needs. A client centric approach, which is sensitive to the individual’s needs, is required to achieve optimal results. Adhering to the wheelchair service delivery process (WHO guidelines 2008) is crucial in the provision of appropriate Mobility Assistive Equipment (MAE) and must be delivered by well-trained personnel in a respectful and dignified manner.